Your IT client services team includes:
A team of highly qualified support engineers who take responsibility for the day-to-day servicing and maintenance of your IT and Networking systems.
Operations representatives who are responsible for client communications, scheduling and general IT services requests.
Senior resources to handle specialized projects, virtual CIO capabilities, or high level strategic planning for the evolution of your IT systems.
A team of installation technicians who take pride in their craft and ensure that your IT infrastructure is correctly installed, configured and tested to provide a robust network of tools for your employees to use in their daily tasks.
OCS’s management and support of your IT network is implemented remotely and through regular on-site visits. Our Operations Department also provides you with remote phone support from seasoned technical experts for server, desktop, and network issues. Working in conjunction with your technology management consultants, OCS delivers fast and efficient service during regular business hours, as well as offering emergency after hours help in case an issue arises that needs our immediate attention. All this ensures your IT environment is safeguarded 24/7.
How You benefit from using OCS IT Services:
- Focus on what you do best
- Purchasing Power
- Reduce Cost and Control Operating Expenses
- Access to Highly Specialized Talent
- On-Demand Resources
- Increase Productivity
- Reduce Downtime
- Attract and Retain Employees
- Access to otherwise unavailable vendor Support